I log back in a few minutes later and am unable to, I am then told that I am blocked and the reason for this was that when I signed up and registered for the account initially I put in 1911911919 for my telephone number which is absolutely not true. I finally had enough, and started a chat with them today saying I wanted it resolved immediately and that I was filing a complaint with I then log off.

I thought I was going crazy until I read all the reviews detailing EXACTLY the same behavior from Royal Ace with other players. I was also repeatedly asked to send in the same verification photos of my credit card, even though I had sent them in three times. Anyways I have been going back and forth with them a month now trying to get my withdrawals processed, and the answers I were getting are, the withdrawals department is backlogged, i am not speaking to the right person, or the person i was speaking to had no clue what was going on. Anyways, I signed up with them a little under two month ago, deposited a fair chunk of money and got a fair chunk of winnings back (about $3800). I am new to the online gambling world and made the mistake of playing with Royal Ace before googling their name which I now know is the first thing to do if wanting to play at any certain online casino.

Royal ace casino complaints